Frequently Asked Questions

ORDERS & SHIPPING

Q: How long does shipping take?
A: Orders are processed within 1-2 business days. Delivery times vary by location:

• Domestic (US): 2-5 business days (express shipping available).

• International: 5-14 business days, depending on customs.
  You’ll receive a tracking link once your order ships.

Q: Do you offer expedited shipping?
A: Yes. Select Express Shipping at checkout for delivery within 2-3 business days (domestic). International express options vary—contact us for details.

Q: Can I modify or cancel my order?
A: We process orders quickly to ensure fast delivery. If you need to make changes, contact us within 1 hour of placing your order at [interrogationhub.com/contact].

RETURNS & EXCHANGES

Q: What’s your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. Final sale items (marked "Non-Returnable") are excluded.

Q: How do I initiate a return?
A: Visit our Returns Portal to submit a request. Once approved, you’ll receive a prepaid return label (US only). International customers are responsible for return shipping fees.

Q: How long do refunds take?
A: Refunds are processed within 5 business days after we receive your return. They’ll reflect in your original payment method within 7-10 business days.

PRODUCT & CARE

Q: How do I care for my [Brand Name] piece?
A: Each garment includes a care guide—follow the instructions to preserve quality. For delicate fabrics (e.g., silk, cashmere), we recommend professional cleaning.

Q: Do you offer repairs or alterations?
A: Yes. We provide complimentary minor repairs within 6 months of purchase. For alterations, visit our partner ateliers or contact us for recommendations.

Q: Are your materials sustainable?
A: We prioritize ethically sourced, low-impact materials—look for the Eco-Collection icon on select styles. Our goal is 100% sustainable sourcing by 2025.

OTHER

Q: Do you offer gift wrapping?
A: No. At this time we currently do not offer custom gift wrapping options

Q: How do I contact customer service?
A: Email support@interrogationhub.com (response within 24 hours) or DM us @ighwear for urgent inquiries.

STILL HAVE QUESTIONS?
Visit our Contact Page or reach out—we’re here to help.